Cote Noire Luxury White Roses & Lilies Bouquet Dark Glass in Black Box

Current delivery times

Currently dispatching in 2-5 business days

As the majority of our gifts and keepsakes require personalisation we require time to allow our talented artists to create. Orders are currently leaving our Sydney Studio in 2-5 business days then allow 1-5 days for delivery depending on your location. If your order does not require personalisation we will endeavour to send it out within 2 business days.

Need it Faster? Choose Australia Wide Express Service (Only Available in October-December)
Left your shopping until the last minute and need it in a hurry? For a flat rate of $22.95* we will move your order to the head of the queue and use an Express Delivery service to deliver any where in Australia. For orders with heavy or bulky items the cost will be flat rate of $26.95* for Express Delivery. Your order will be personalised and dispatched from our warehouse within 48 hours (weekends excluded). Delivery time and delivery provider will vary depending on your location, as a guide metropolitan areas are likely to be the next business however regional and country areas may take longer. 

*Please note, a shipping surcharge maybe applicable for orders over 1kg. If a shipping surcharge is applicable we will contact you. If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately.

Australia-Wide Flat Rate Standard Delivery
We charge a flat rate of either $12.95 or $16.95 (bulky goods) to ship orders of up to 1kg in cubic weight anywhere in Australia. Please note, a shipping surcharge maybe applicable for orders over 1kg. If a shipping surcharge is applicable we will contact you. If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately. This excludes corporate and bulk orders which we will quote at time of ordering.

FREE Click & Collect from our Studio & Warehouse
When placing your online order you can select to Click & Collect from our Studio & Warehouse location in Ingleburn, New South Wales during the times listed below.

Please note that we do not have a physical retail facility available to shop, inspect product and make purchases in person. All orders must be placed online and shipped to you or collected from our warehouse.

Studio & Warehouse Location:
36 Menangle Road
Picton NSW 2751
Australia

Studio Opening Hours:
January - August:  By appointment only
September:  Tue - Thurs  9am-3pm
October - December:  Mon-Fri  9am-5pm

If you would like more information on any of the products you have seen on our website or something you can't find send us an email, give us a call on 1300 72 47 10 or fill out the form on our contact page.

International Delivery
We can send goods to any country that is within Australia Post’s International network. Our international orders are sent using Australia Post service at a flat fee of AUD$25.95 for orders that weigh under 1kg. If your order weighs over 1kg we will contact you if an additional payment is required for postage.  If, due to the additional postage costs, you don’t want to proceed then we will refund your payment immediately. To view postage times for countries visithttp://austpost.com.auapps/international-post-guide.html

Free Shipping over $150

Receive Free Shipping Australia wide on orders over $150. Excludes orders with bulky items, corporate orders and promotional offers. Is not available on Express Service or International Deliveries. Excludes some regional or remote areas. You will be contacted if your order falls within these locations.

Preorder

If you have placed an order with items that are on PREORDER, we will hold you order and ship all your items together.

You are important to us. To ensure you are completely satisfied with your purchase from Gifts and Keepsakes we offer a 100% Satisfaction Guarantee.

We will replace items if:
1. They arrive broken or damaged
2. The items are not as shown on the website
3. They do not arrive within 2 weeks of the items leaving our warehouse

We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order arrives broken please complete the Help Form we will resend new items at no charge.

We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.

If you change your mind prior to the product order being completed and despatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted by email.

We use Australia Post for delivery of all orders being posted within Australia and International Air Mail for overseas deliveries. Should our delivery not reach you within two weeks of it leaving our warehouse we will resend your order.

NOTE: Goods that are ordered incorrectly will not be refunded. It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.